Refund Policy
We want you to feel good about your Lifetime unlock. Ever is a digital product, so refunds work a little differently than physical goods. Here's exactly how it works, no fine print surprises.
Lifetime unlock: refundable within 7 days if you've only used the free chapter and haven't meaningfully used your paid credits or unlocked features. Just email us and we'll sort it out, no hassle.
What's covered
- Lifetime unlock: refundable within 7 days of purchase, provided your usage is essentially limited to the free chapter, i.e. you haven't substantially used the paid AI credits, narration, or other unlocked features that came with your purchase.
What's not covered
- Credits / top-ups: once purchased, credit top-ups are non-refundable. They're metered against real, per-use AI processing costs as you use them.
- Gifted Lifetime unlocks that have been redeemed: once a gift recipient has redeemed and activated their Lifetime unlock, it follows the same 7-day/minimal-use window above, measured from their redemption, but a gift that has been redeemed and substantially used is non-refundable, and the original purchaser should contact us if there's an issue with the gift itself (e.g. wrong recipient) before redemption.
- Hardcover print orders: once a physical hardcover has entered production/fulfilment, it can't be cancelled, but if it arrives damaged or defective, email us and we'll make it right.
How to request a refund
Email admin@boitclub.com with the email address you signed up with and the reason for your request. We aim to respond within 2 business days. Approved refunds are returned to your original payment method via Razorpay and typically appear within 5–7 business days, depending on your bank.
Questions
If you're unsure whether your situation qualifies, just ask. We'd rather talk it through than have you guess. Email admin@boitclub.com.